Frequently Asked Questions

General

DO YOU PROVIDE EVENT STYLING?

Pinch Me Rentals is an event furniture rental and décor provider only. Our services do not include out of scope work such as event styling, ground cleaning, security, plumbing and electrical works.

I AM HAVING AN OUTDOOR EVENT, WHAT HAPPENS TO MY BOOKING INCASE OF BAD WEATHER?

In case of rain, strong winds or any stormy weather the client must already have an indoor venue as a second option. If the client does not have an indoor option, Pinch Me Rentals will not be able to setup any rental items due to the risk towards its employees and damages to items that can possibly occur. Advance notice of changes to the event date due to extreme weather conditions can be accommodated subject to Pinch Me Rentals availability.

Ordering Process

IS THERE A MINIMUM ORDER?

Yes, the minimum order in each city varies and is excluding possible Transport and Labour costs which may vary depending on the items rented. Minimum orders in each city are listed below.

• Dubai: AED 450
• Sharjah: AED 600
• Ajman: AED 800
• Ras Al Khaimah: AED 1300
• Abu Dhabi: AED 1300

HOW LONG IS MY QUOTE VALID FOR?

All quotes are valid for up to three days. We recommend confirming your booking as soon as possible to guarantee that the items will be available on your event date. Rental items are not confirmed until 100% payment is received.

HOW DO I KNOW IF MY ORDER IS CONFIRMED?

Rental items are not confirmed until 100% payment is received.

CAN I MAKE CHANGES TO MY ORDER?

Yes. You can always add items to your order, exchanging items will be subjected to availability and will need to be done 72 hours prior to your event

Delivery

IS THERE A CHARGE FOR DELIVERY AND COLLECTION?

Our delivery and collection fees are additional charges that depend on several factors: the equipment you've ordered, the total weight of your items, your location, and whether you need delivery or collection outside of regular business hours.

WILL THE ITEMS BE SETUP AND DISMANTLED AT THE VENUE?

Transport and Labour fee includes the full set up of furniture items, according to on site instruction or floor plan. Decorative items, such as i.e. charger plates, candle holders, flower holders, etc., will be delivered to the venue and will need to be setup by the renter’s event planner/coordinator.

CAN I COLLECT MY RENTAL ITEMS?

Yes, you can pick up your rental items, we will require a security deposit and a copy of your ID for all pickup orders. Security deposit amounts  vary depending on the rental items you choose.

Cancellations & Refunds

WHAT IS YOUR REFUND AND CANCELLATION POLICY?

• Cancellation of orders will forfeit all booking deposits. Booking deposits are 50% of the invoiced amounts.
• 50% of the invoice amount will be charged if the client cancels up to two weeks before the event date.
• 75% of the invoice amount will be charged if the client cancels one week before the event date.
• 100% of the invoice amount will be charged if the client cancels within the week of the event date.

WHAT HAPPENS TO MY BOOKING INCASE OF ANY FORCE MAJEURE EVENT?

A force majeure event is a disruptive, unexpected occurrence for which neither party is to blame that prevents one or both parties from complying with the contract. Force majeure events typically include war, fire, flood, or general acts of God. In this case a full refund will be given minus any costs made by Pinch Me Rentals thus far.